Terms of Service

These Terms of Service ("Terms") govern your use of the Bald Eagle Safaris website and services. By booking a safari with us, you agree to these Terms.

By paying a deposit or other amount requested to confirm a booking, the client authorizes Bald Eagle Safaris to use those funds to secure accommodation, flights, permits, activities and other services forming part of the confirmed itinerary. Once funds have been committed to third-party suppliers, they may become partially or fully non-refundable in accordance with the applicable supplier's terms and this Cancellation Policy.

All cancellations and requests for amendments must be submitted to Bald Eagle Safaris Ltd in writing by email. The effective cancellation date will be the date on which written notification is received by Bald Eagle Safaris.

Cancellation by the Client

Unless otherwise stated in the client's quotation, booking confirmation, or the conditions of a third-party supplier, the following cancellation charges apply:

Third-Party Supplier Deposits and Non-Refundable Services

Bald Eagle Safaris arranges accommodation, domestic and regional flights, transfers, permits, activities and other travel services through independent third-party suppliers.

Certain suppliers require deposits or full advance payment to confirm and secure reservations. Such payments may be non-refundable, partially refundable, or subject to cancellation conditions imposed by the individual supplier.

Where any portion of a client's payment has already been paid or irrevocably committed to a lodge, hotel, camp, airline, activity provider, permit authority or other third-party supplier on the client's behalf, the amount recoverable by the client will be subject to the amount actually recoverable from that supplier.

Any non-refundable supplier deposits, cancellation penalties, permit costs, ticketing charges, bank charges, transaction fees or other unrecoverable expenses incurred specifically for the client's confirmed itinerary will therefore be deducted from any refund otherwise due.

Where a supplier agrees to refund, credit, transfer or replace a reservation, Bald Eagle Safaris will make reasonable efforts to recover the applicable funds and will pass on to the client any amount recovered and due after applicable charges.

Specially Requested Services

Where a client specifically requests an accommodation, activity, flight, permit, upgrade or other service to be added to or substituted within an itinerary, and Bald Eagle Safaris makes an advance payment to secure that service following the client's confirmation, the booking will also be subject to the cancellation and refund conditions of the relevant supplier.

Clients will be informed where reasonably practicable when a specifically requested service carries particularly restrictive or non-refundable booking conditions.

Amendments and Date Changes

Requests to change travel dates, accommodations, activities or other confirmed arrangements are subject to availability and the conditions of the relevant suppliers.

Bald Eagle Safaris will make reasonable efforts to accommodate requested changes; however, any additional costs, cancellation charges, rate differences or supplier penalties resulting from a client-requested amendment will be payable by the client.

A change of travel dates does not automatically entitle the client to a refund of amounts already committed to suppliers.

Flights, Permits and Special Activities

Air tickets, gorilla/chimpanzee permits, special wildlife experiences, conservation permits and certain other services may be 100% non-refundable once issued, purchased or confirmed, depending on the relevant supplier or authority.

These charges will be communicated where applicable and are not subject to Bald Eagle Safaris' general cancellation percentage where the supplier imposes stricter conditions.

Refund Processing

Any approved refund will be calculated after deducting the applicable cancellation charges and all documented non-refundable or unrecoverable third-party costs.

Refunds will be made to the original payer/payment method where reasonably possible. Any bank, international transfer, card-processing or currency-conversion charges associated with the refund may be deducted from the refundable amount.

Where determination of the refundable amount depends on recovery of funds from a third-party supplier, the refund will be processed after the supplier confirms and returns the recoverable amount.

Cancellation by Bald Eagle Safaris

If Bald Eagle Safaris is required to cancel a safari for reasons within our reasonable control, we will offer the client an appropriate alternative arrangement, travel credit, or refund of amounts recoverable for services not provided.

Where cancellation results from circumstances beyond our reasonable control—including severe weather, natural disasters, government restrictions, civil unrest, epidemics, park closures or other force majeure events—refunds and rescheduling will be subject to the terms of the affected suppliers and the amounts recoverable from them.

Unless otherwise specified, our safari packages typically include:

• Airport transfers
• All park and conservation fees
• Accommodation as specified
• Meals as specified in itinerary
• Professional English-speaking guide
• Safari vehicle with driver
• Bottled water during game drives

Unless otherwise specified, the following are not included:

• International flights
• Visa fees
• Travel insurance
• Tips and gratuities
• Personal expenses
• Optional activities
• Alcoholic beverages
• Laundry services

You are responsible for:

• Valid passport (6+ months validity, 2 blank pages)
• Required visas
• Vaccination certificates (Yellow Fever if required)
• Travel insurance documents

Tanzania requires Yellow Fever vaccination if arriving from endemic countries. We recommend consulting a travel health specialist at least 6 weeks before departure. Malaria prophylaxis is strongly advised.

You must inform us of any medical conditions or dietary requirements that may affect your safari experience.

Bald Eagle Safaris acts as an agent for transportation, accommodation, and activity providers. While we carefully select our partners, we cannot be held liable for:

• Acts of third-party service providers
• Force majeure events (weather, natural disasters, civil unrest)
• Personal injury or property loss during activities
• Flight delays or cancellations

Safari itineraries are subject to change due to weather, wildlife movements, road conditions, or other factors. We reserve the right to modify itineraries to ensure your safety and best possible experience.

We cannot guarantee specific wildlife sightings. Africa's wildlife is wild and unpredictable. Our experienced guides will do their best to provide exceptional wildlife viewing opportunities.

We may use photos taken during your safari for marketing purposes unless you request otherwise in writing.

Guests are expected to:

• Follow guide instructions at all times
• Respect wildlife and maintain safe distances
• Respect local communities and cultures
• Minimize environmental impact
• Refrain from littering in parks

If you have concerns during your safari, please raise them immediately with your guide or our office. This allows us to address issues promptly. Written complaints should be submitted within 28 days of return.

These Terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved in the courts of Arusha, Tanzania.

For questions about these Terms, please contact: